DO YOU HAVE WHAT IT TAKES?
At the heart of our service are our volunteers – serving with passion and generosity.
Volunteer, employee or supporter, we all believe in the same thing; a society where everyone gets the advice they need, and every voice is heard.
Are you interested in volunteering in a diverse team, inspiring each other to deliver a busy, high quality advice service that is focused on improving the lives of those across our community?
We are looking for volunteers from all backgrounds who can work with us for a minimum of 12 months. Experience is not required as we will provide training.
We have volunteer roles at all levels depending on your availability and what you want to get out of volunteering. If you’re unsure which role you would like to apply for you can contact us to discuss.
With full training and mentoring, we will help you develop the skills needed to support people with their enquiries, to learn how to resource information needed to provide answers and to negotiate on their behalf. You don’t need specific qualifications or experience to train for the role. The nature of the role means that we need a minimum of 2 days per week volunteering.
Volunteering as Rep may be of particular interest to those with a legal background. It involves representing clients at Social Security First Tier Tribunals in relation to a range of welfare benefits. Training will be provided.
Our receptionists are the public face of CAAN, friendly and approachable to people using our service. Receptionists also take incoming calls, support admin and need basic computing skills. In-house training is provided.
We are looking for volunteer trustees to join the Board in leading the strategic direction of the service. Attendance is required at bi-monthly meetings. Induction and training are provided with regards to responsibilities of being a trustee. Based on the current skills gap, application from those with a Legal, IT, and PR background would be particularly welcomed.